Frequently Asked Questions
Everything you need to know about bringing Jaspr into your home.
What is the typical shipping timeframe for Jaspr products?
Standard shipping typically takes 5-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do you offer a warranty on your home goods?
Yes, all Jaspr products come with a 1-year limited warranty covering manufacturing defects. We stand behind the quality and craftsmanship of every item we sell.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking link. You can also log into your Jaspr account to view your order history and real-time shipping updates.
Are your materials sustainably sourced?
Sustainability is a core value at Jaspr. We partner with ethical manufacturers and prioritize eco-friendly materials, such as FSC-certified wood and recycled textiles, whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home purchases.